Frequently Asked Questions
Everything you need to know about shopping with Prettiq
What are your standard shipping times?
We offer standard shipping which typically takes 3-7 business days within the continental US. International shipping times vary by location, usually ranging from 10-21 business days.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.
What is your return policy?
We accept returns within 30 days of delivery. Items must be in their original, unused condition with all tags and packaging intact to qualify for a full refund.
Which payment methods do you accept?
Prettiq accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are your products covered by a warranty?
Yes, all our products come with a standard 12-month manufacturer's warranty against defects in materials or workmanship to ensure the highest quality standards.
Can I modify or cancel my order after it's placed?
Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 1 hour of placement by contacting our customer support team.